07 /RESUME · OPERATOR DOSSIER
Operator dossier.
Live Ops Support Engineer at Amazon Prime Video. 3+ years across large-scale Linux, streaming infra, and DevOps — currently on the desk for HLS/DASH workflows, AWS Media Services, and live event readiness across 16 properties.
└─EXPERIENCE · TICKETS CLOSED
- Amazon Prime VideoACTIVE
Live Ops Support Engineer
- Live streaming operations across 16 properties — monitoring, triage, and incident response so events reach viewers without disruption.
- Working in HLS / DASH / MSS adaptive bitrate streaming pipelines.
- Operating AWS Media Services — MediaLive, MediaConnect, MediaTailor (DAI).
- Live stream health observability via CloudWatch + internal tooling.
- Cross-team collaboration on day-of-event runbooks and post-event RCAs.
- RedswitchesRESOLVED
Systems Engineer
- Managed 200+ Linux hosts (RHEL · Ubuntu · AlmaLinux) across global DCs at 99.9% uptime.
- Designed RAID arrays via hardware/software controllers for fault tolerance and data integrity.
- Tuned Nginx reverse proxies + load balancers for high-traffic production workloads.
- Automated patch and monitoring workflows (Ansible + Bash) — cut manual ops ~40%.
- Led RCAs on system outages, shipped preventive playbooks.
- Built Grafana + Prometheus dashboards for observability and capacity planning.
- Newfold DigitalRESOLVED
Product Support Associate
- Supported enterprise VPS environments (WHM/cPanel) — PHP, Apache, MySQL, DNS, SSL, mail.
- Tuned MySQL + Apache to resolve performance bottlenecks on customer fleets.
- Hardened Linux servers via CSF, iptables, and proactive patching.
- Helped automate backup + recovery flows ensuring zero data loss across VPS clusters.
└─SKILLS · TOOLBOX
OPERATING SYSTEMS
RHELUbuntuAlmaLinuxCentOSRocky Linux
STREAMING & MEDIA
HLSDASHMSSMediaLiveMediaConnectMediaTailorDAI
WEB SERVICES
NginxApacheMySQL/MariaDBPHPDNSSSL/TLS
NETWORKING & OS
TCP/IPFirewallsSystemdKernel TuningMemory Mgmt
AUTOMATION & CI/CD
AnsibleBashPythonJenkinsGitHub Actions
MONITORING
GrafanaPrometheusDatadogSplunk
INFRASTRUCTURE
RAIDLoad BalancingcPanel/WHMGitDocker
└─CREDENTIALS
- Oracle Cloud Infrastructure 2025 Foundations Associate
- CWSA-1 — Certified Web Services Administrator (cPanel)
- CWSA-2 — Advanced Web Services Administrator (cPanel)
- The Joy of Computing Using Python — NPTEL
└─EDUCATION
B.SC · INFORMATION TECHNOLOGY
Jai Hind College
CGPA 7.5