Mihir Savla

Live Ops Support Engineer | Amazon Prime Video

savla.mihir10472@gmail.com Mumbai, India mihir-savla

Professional Summary

Live Ops Support Engineer at Amazon Prime Video with 3+ years of experience in large-scale Linux environments, streaming infrastructure, and DevOps. Skilled in HLS/DASH/MSS workflows, AWS Media Services (MediaLive, MediaConnect, MediaTailor), and full-stack performance tuning. Previously managed 200+ servers achieving 99.9% uptime, with expertise in Nginx, MySQL, Grafana/Prometheus, and automation with Bash and Ansible.

Professional Experience

Live Ops Support Engineer

Amazon Prime Video

2025 – Present

▸Supporting live streaming operations for Amazon Prime Video, ensuring seamless delivery of live content to millions of viewers globally.
▸Working with streaming codecs including HLS, DASH, and MSS for adaptive bitrate streaming workflows.
▸Operating AWS Media Services — MediaLive, MediaConnect, and MediaTailor for Dynamic Ad Insertion (DAI).
▸Monitoring and troubleshooting live stream health using observability tools and AWS CloudWatch.
▸Collaborating with engineering teams to resolve live event incidents with minimal viewer impact.

Systems Engineer

Redswitches

09/2025 – 2025

▸Managed 200+ Linux servers (RHEL, Ubuntu, AlmaLinux) across multiple global data centers, achieving 99.9% uptime.
▸Designed and maintained hardware/software RAID arrays via RAID controllers to ensure fault tolerance and data integrity.
▸Configured and tuned Nginx reverse proxies and load balancers for high-traffic workloads.
▸Automated patch management and monitoring workflows using Ansible and Bash, reducing manual effort by 40%.
▸Led root cause analysis (RCA) on system outages and implemented preventive measures.
▸Integrated Grafana + Prometheus dashboards for observability and capacity planning.

Product Support Associate

Newfold Digital

05/2023 – 08/2025

▸Supported enterprise VPS environments (WHM/cPanel), troubleshooting PHP, Apache, MySQL, DNS, SSL, and email delivery issues.
▸Tuned MySQL and Apache configurations to resolve performance bottlenecks.
▸Hardened Linux servers via CSF, iptables, and proactive patching.
▸Assisted in automated backup and recovery processes ensuring zero data loss across VPS clusters.

Education

Bachelor of Science — B.Sc Information Technology

Jai Hind College

CGPA: 7.5

Technical Skills

Operating Systems

RHELUbuntuAlmaLinuxCentOSRocky Linux

Web Services

NginxApacheMySQL/MariaDBPHPDNSSSL/TLS

Streaming & Media

HLSDASHMSSMediaLiveMediaConnectMediaTailorDAI

Networking & OS

TCP/IPFirewallsSystemdKernel TuningMemory Management

Automation & CI/CD

AnsibleBashPythonJenkinsGitHub Actions

Monitoring

GrafanaPrometheusDatadogSplunk

Infrastructure

RAIDLoad BalancingcPanel/WHMGitDocker

Certifications

Oracle Cloud Infrastructure 2025 Foundations Associate

CWSA-1 — Certified Web Services Administrator (cPanel)

CWSA-2 — Advanced Web Services Administrator (cPanel)

The Joy of Computing Using Python — NPTEL