> live ops support engineer @ amazon prime video.
>manual + automated monitoring across baseball, basketball, hockey, cricket, soccer, tennis & linear.
- PROPERTIES
- 12
- UPTIME
- 99.97%
- YRS ON DESK
- 3+
- REGION
- GLOBAL
Currently on the desk.
Properties I monitor and support across Prime Video's live streaming workflows. Hover a tile for the role I play on it.
- BASEBALL· USMLB.TVOut-of-market live + VOD support
- BASEBALL· JPMLB SPOTV1P JP baseball linear support
- BASKETBALL· LinearNBA TVLinear channel monitoring
- BASKETBALL· USNBA G LeagueLive event ingest support
- BASKETBALL· USWNBA League PassLive + VOD ops support
- HOCKEY· NAPWHLLive event monitoring
- HOCKEY· USSeattle KrakenLocal linear + on-demand
- CRICKET· USMajor League CricketLive event readiness + ingest
- SOCCER· MXChivasTVLinear channel ops
- SOCCER· MXChivas FemenilSVOD live support
- SQUASH· GlobalSquash TVLinear streaming support
- TENNIS· GlobalUniversal TennisTournament playback ops
Reliability is the headline.
Live Ops Support Engineer at Amazon Prime Video, on the desk for HLS/DASH workflows, AWS MediaLive ingest, MediaConnect transport, and MediaTailor dynamic ad insertion across 16 properties.
Got here through Newfold Digital (product support, customer infra) → Redswitches (200+ Linux hosts, 99.9% uptime, Nginx + MySQL + Grafana/Prometheus + Ansible) → live ops at Prime Video.
I care about operational excellence — the kind that shows up as quiet dashboards, short runbooks, and predictable on-call.
- Newfold DigitalProduct Support AssociateCustomer infra triage · cPanel · WHM · ticket-driven RCA
- RedswitchesSystems Engineer200+ Linux hosts · 99.9% uptime · Nginx · Grafana + Prometheus · Ansible
- Amazon Prime VideoLive Ops Support Engineer16 properties · HLS / DASH · MediaLive · MediaConnect · MediaTailor
Tooling on the rack.
Self-rated proficiency. Bars are scaled, not seasoned with marketing.
- 92HLS / DASH/playback
- 88AWS MediaLive/ingest
- 84MediaConnect/transport
- 80MediaTailor (DAI)/ads
- 95Nginx/edge
- 88MySQL / MariaDB/db
- 86Kernel + Sysctl/tuning
- 82RAID / Storage/hw
- 92Grafana/viz
- 90Prometheus/metrics
- 78Datadog/apm
- 76Splunk/logs
- 88Ansible/config
- 95Bash/scripts
- 80Python/ops
- 78GitHub Actions/ci
Tickets I closed.
Projects framed as the things they really are: incidents, mitigations, and post-mortems.
- INC-001RESOLVEDPrometheusGrafanaAlertmanager
Monitoring stack — Grafana + Prometheus
Stood up Prometheus targets across a 200+ host fleet and shipped Grafana boards for CPU, memory, Apache, MySQL. Real-time alerts wired to email + escalation lanes.
- INC-002RESOLVEDBashAnsibleApacheWHM
Bash + Ansible automation suite
Disk-usage watchdog with email alerts; Ansible playbooks for fleet-wide Apache lifecycle on WHM VPS. Reduced manual ops by ~60% per week.
Portfolio v3 — control-room redesign
Next.js 16 + Tailwind 4 with Lenis smooth scroll, Motion layout transitions, and a WebGL signal-flow hero. Property wall pulled from active Prime Video work.
- INC-004ACTIVELRDCloudWatchConductor
Live event readiness reviews
Pre-event LRD walkthroughs across 16 properties: ingest validation, alarm coverage, runbook deltas, day-of comms playbook.
Open a channel.
Live ops, streaming infra, observability — happy to talk shop, share runbooks, or hear what you're building.